Terms & Conditions
Welcome to lornajewelry.com. Please read the following Terms & Conditions carefully before using.These Terms & Conditions govern your use of the Site and your purchase of products from lornajewelry ("we" or "us"). By accessing or using the Site, you agree to be bound by these Terms.Lornajewelry.com keeps its Terms & Conditions, along with any other policies and guidelines that govern the site, up-to-date. We reserve the right to make changes at any time, and these updates become effective as soon as they're posted. To ensure you're aware of the latest terms, we recommend you revisit this page frequently. Essentially, by continuing to use the site after any revisions appear, you're signifying your acceptance of those changes. If you don't agree to the Terms and Conditions outlined here, please refrain from using this website.
1. Our Commitment to Quality and Ethics
At LORNAJEWELRY, we're passionate about offering exquisite gemstones cultivated in a sustainable and ethical manner. We utilize lab-grown gemstones throughout our collections, ensuring exceptional quality and beauty without environmental or social impact.
2. Using lornajewelry.com
- Eligibility: You must be at least 18 years old or use the Site under adult supervision.
- Grant of License: We grant you a limited, non-transferable license to access and use the Site for personal shopping purposes only.
- Restrictions: You may not:
- Reproduce, distribute, modify, or commercially exploit the Site or its content.
- Use the Site for any unlawful purpose.
- Upload harmful content or violate intellectual property rights.
- User Accounts: You are responsible for maintaining the confidentiality of your account information.
- Accuracy of Information: Please ensure all information provided during registration and checkout is accurate. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not hold responsible and will not offer any compensation in such cases.
3. Data & Information Policy
We respect your privacy. Please see our Privacy Policy for details on how we collect and use your personal information.If there is a conflict between the privacy policy and the Terms and Conditions, the Terms and Conditions shall govern and take precedence.
4. Order Errors
- Your Responsibility: You are responsible for reviewing your order details before checkout.
- Correction: If you identify errors after placing an order, contact us immediately at service@lornajewelry.com.
- Our Errors: We strive for accuracy, but pricing or product information errors may occur. We reserve the right to cancel or refuse orders with incorrect pricing.
5. Purchase Terms
- Prices:All prices are inclusive of VAT (where applicable) and subject to change. Additionally, all prices are exclusive of delivery charges, and the total cost of the order will be the price of the products ordered plus the delivery charge.
- Payment: We accept various payment methods, including credit cards and online banking. Your card details are encrypted for security.
- Colors: We strive to display product colors accurately, but variations due to monitor differences can occur.
- Packing: We follow standard packing procedures, and special packing requests may incur additional charges.
- ESTIMATED DELIVERY: We understand that receiving your order promptly is important. However, due to the high volume of orders we process, we may occasionally face challenges in meeting our estimated delivery times. In such cases, we will make every effort to inform you of any delays. Please note that while we strive to meet our delivery deadlines, we cannot guarantee specific delivery dates.
- Risk of Loss: Risk of loss or damage passes to you upon carrier delivery. Any claim of you relative to damage during shipping or delivery should be made directly to the carrier.
- Return & Exchange: For detailed information on returns and exchanges, please refer to our return and exchange policy.
6. Reviews & Comments
By submitting reviews, comments, or suggestions, you grant us a royalty-free, worldwide license to use, modify, and distribute them. You warrant that your submissions are original and do not infringe on any third-party rights.
7. Intellectual Property
All materials on the Site, including trademarks, copyrights, and content, are our property or licensed to us. You may only use the Site's content for personal, non-commercial purposes.
8. Third-Party Links
While our website may offer links to external sites operated by third parties, we have no control over their content or functionality. We cannot guarantee the accuracy of information found on those sites, nor do we assume any responsibility for their upkeep or review. Ultimately, you choose to access these third-party links and their content at your own risk.
9. Events Beyond Our Control ("Force Majeure")
We will not be liable for delays or non-compliance due to events beyond our reasonable control, such as natural disasters, strikes, or government restrictions.
10. Liability & Warranty Disclaimer
Our 60-day return & exchange policy does not cover damage caused by everyday wear and tear, such as scratches or tarnish resulting from collisions, friction, or wearing the silver jewelry in water (bathing, hot springs, etc.). Additionally, we cannot be held responsible for lost packages due to incorrect shipping addresses provided by customers. In such cases, a refund will not be available.
11. FRAUD AND ACCOUNT TERMINATION
To protect Lornajewelry (lornajewelry.com) and its customers, we reserve the right to cancel orders suspected of fraud. We take fraud very seriously. Additionally, lornajewelry.com reserves the right to terminate your account and block your access to the site without notice if your order is deemed fraudulent. Any unauthorized or fraudulent transactions will be prosecuted to the fullest extent of the law.
12. Governing Law
Tese Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of HK
Lorna Jewelry Co., Limited
UNIT 903A, 9/F., CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG. (THIS IS NOT A RETURNING ADDRESS)
13. Contact Us
If you have any questions, please contact us at service@lornajewelry.com.
Thank you for choosing LORNAJEWELRY!
